Frequently Asked Questions

>>Frequently Asked Questions
Frequently Asked Questions
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FAQ’s

Find answers to often-asked questions here. Have a new question? Send it to us here, and it just might be included.

(Either way, we’ll answer.)

Orders and shipping

How do I track my order?

You can track the progress of your order here.

You will need to know, among other things, your order number and shipping address.

Note: you must have registered for an account to track shipping.

Where does Seaboarder ship?

At this time we ship only in the United States (although we’re hoping that will change).

How do you calculate shipping?

As a general rule, shipping cost is determined by the carrier, and is dependent on things like your shipping address and speed of service.

From time-to-time we may offer promotions that include flat-rate or free shipping.

Orders over $100.00 ship free.

Can I change an order after it’s been placed?

If you hurry. We work hard to process and ship your orders quickly. Once shipped, it’s out of our hands, and you would need to return or exchange your item(s). But, if you contact us quickly, we may be able to catch it in time. We promise we’ll try.

How long does shipping take?

Shipping typically takes 5 to seven business days. You’ll receive an email with tracking information when your order is shipped.

Returns and exchanges

What’s your return policy?

If you are not satisfied with your order, we will work to make it right.

New Items

If the item shipped is not what you wanted, we will refund your purchase amount.

If the item is the wrong size, color, or product, we will refund your order or send you the correct item.

Items are considered New if they are in original packaging, unworn, unwashed and you contact us within thirty (30) days of the date of delivery.

Gently Used Items

If, after a couple of wears and washings, you find an item to be defective, please contact us. In these instances we will work with you to exchange the item, give you store credit, or provide a refund.

Items are considered Gently Used if they have been lightly washed or worn and you contact us within forty-five (45) days of the date of delivery.

Contact us about a return or exchange (please be detailed and provide your order number).

How do I start a return?

Contact us here. Be as specific as possible, and do include your order number.

Getting involved

How can I get involved with Seaboarder?

We have lots of ways you can be involved, because we want our customers to guide the growth and direction of our company and projects.

Start here to learn more.

What is the Seaboarder Advisory Board?

Our advisory board is comprised of customers who have been nominated or otherwise selected. They serve one-year terms and are actively involved in decision-making, product design, initiatives and more. They make up the backbone of Seaboarder, and they guide us as we grow.

Learn more, and nominate someone you know, or yourself, to serve on our advisory board.

Where do you get design ideas?

From you, of course!

We are always looking for new designs. The most inspiring designs become shirts, and full credit is given to the designer.

Learn more here, and submit your design.

What will Seaboarder offer next?

You tell us!

We want your vote and suggestions about new products as we grow. Periodically we will hold a vote in which you tell us what you’d like to see in our store.

Our advisory board will consider the votes, conduct a cost and feasibility study, and determine what’s next.

Vote here.